Welcome to the online Trade-in Certificate Program and Device Return Option Buyback Program

Submit a request to trade in or return your phone.

Already submitted a request?

Track your request Arrow Pill

Your phone information

Please verify you have entered the IMEI correctly and try again.

We couldn't determine the manufacturer and model of your phone based on the IMEI provided. Please select the manufacturer and model below.

Our records show that a request was already submitted for this phone.

Track your request

We were unable to find a valid Bell account associated with the phone number provided.

We were unable to find a model for this manufacturer.

All fields are required !

* Required information

*IMEI number of phone

*Bell Mobility phone number

We'll apply the amount from your Trade-in certificate or Device Return Option bill credit to the Bell Mobility account associated with this phone number.

* Manufacturer

* Model

Continue

Device Return Option Buyback Program

IMEI no.

Unfortunately, your phone is not eligible for return, as it does not match the description in your Device Return Option agreement.

To review a copy of your Device Return Option agreement, log into your MyBell account. Click on the “View my Bell Mobility agreement(s)” from the Overview page.

Your return request has passed the 30-day window.

Our records show that you didn't initiate a device return request within 30 days after your Device Return Option agreement ended, as required under the agreement. Unfortunately, you can no longer submit a return request.

Your phone is not eligible for return.

Unfortunately, your phone is not eligible for return since you have not met the requirements under the Device Return Option agreement to allow three months to pass before terminating the agreement.

Your Device Return Option Deferred Amount

Device Return Option Deferred Amount

Deferred Amount appears on your bill.

As a reminder, you are responsible for paying the Device Return Option Deferred Amount as it becomes due on your bill.

You may be eligible for a trade-in offer

As an alternative option, you may be eligible for a trade-in credit based on the market value of the phone, subject to Bell's Trade-in Certificate Program Terms and Conditions. To learn about the trade-in option, select Continue below.

Find the estimated trade-in value

Back

Phone information

Welcome to the online Trade-in Certificate Program and Device Return Option Buyback Program

Your phone information

Device Return Option Buyback Program

Your Device Return Option Deferred Amount