Trade-in certificate program FAQs
The Bell Trade-in certificate program allows you to save when you trade in your old phone. With online trade in, the certificate will be applied as a payment (in the form of a bill credit) to your Bell Mobility account within 2-3 billing cycles. With in-store trade in, the certificate must be redeemed in the participating Bell store as full or partial payment for your new phone or accessories as part of the transaction at the time that you trade-in your old phone.
We only accept one trade-in phone per activation or hardware upgrade transaction. At this time, you can only trade-in smartphones online. To trade-in tablets and smartwatches, please visit a Bell store.
With an online trade in, you will receive a certificate for an amount equal to the verified value of your phone, based on its make, model, and condition if such value is greater than $0 as determined by Bell. This certificate amount will be applied as a payment (in the form of a bill credit) on your Bell Mobility account within 2-3 billing cycles.
All trade-ins are final. Once mailed, the phone cannot be returned to you under any circumstance.
Some phones will be deemed as having no value depending on their age and/or condition. If your phone is assessed by Bell as having no value upon receipt, your phone will be recycled through the Bell Blue Box program.
No, you can only trade-in your phone within 30 days of your online activation or hardware upgrade.
The value of a phone diminishes over time, so estimates change frequently. An online estimate lasts for 45 days. If that estimate expires, simply visit a Bell store and ask a representative for assistance. If eligible, you may trade your phone for an in-store credit that can be used towards an accessory purchase.
No. Only the phone, battery and battery cover are required.
Place your phone in the box you receive your new phone in or another suitable box and download the provided shipping label. You must package and ship your phone securely as any damage to the phone while being shipped may impact the final trade-in value. Drop the package off at a Canada Post location.
If you haven't shipped the phone within 45 days of receiving your trade-in estimate, you don't have to do anything; your trade-in estimate will be canceled. Phones that have already been shipped can't be returned.
Before mailing us your old phone, please disable all security features, PINs, swipe and security codes, back up your personal information, remove memory cards, deactivate accounts (i.e. Find My iPhone, Google Activation Lock, Samsung Find My Mobile, Mobile Device Management etc.), reset your phone, and fully charge the battery.
Device Return Option Buyback Program FAQs
You'll be asked to answer six questions about the condition of your phone. Your answers are subject to verification by a Bell technician once you ship your phone to us.
Your phone will not be eligible for the Device Return Option Program; we'll email you the final evaluation results and the reasons for not meeting the “good working condition” requirements. You'll be required to pay the Deferred Amount as it becomes due on your bill.
You may be eligible to trade in your phone and receive a payment (in the form of a bill credit) to your Bell Mobility account within 1-2 billing cycles. Or, you can have your phone shipped back to you. You'll have 14 days from the date of the notification email to confirm your selection.
When you enroll in a Smart/Phone care plan, your phone is exempt from meeting the physical “good working condition” requirements and will automatically be eligible for return.
Before shipping your phone to us, ensure that all activation/security locks for the phone are turned off and no longer linked to your associated cloud account; and your phone PIN/Password, facial recognition and fingerprint lock are removed.
You are responsible for paying the Device Return Option Deferred Amount as it becomes due on your bill.
Once we receive your phone and verify its eligibility, the Deferred Amount will be credited to your Bell Mobility account within 1-2 billing cycles.
Before shipping your phone to us, you must terminate any subscriptions, services, and disable all security features, PINs, swipe and security codes, and remove accounts (i.e., Find My iPhone, Google Activation Lock, Samsung Find My Mobile, Mobile Device Management, etc.), perform a factory reset, and fully charge the battery.
You have 45 days to ship your phone after you submit your request.
Bell will cover the cost of any shipments.
You'll receive updates about your device return status by email. Please ensure you use a valid email address when submitting your request.
Yes, you can. You will have 30 days from your upgrade confirmation to submit the device return request. Plus, you will have an additional 45 days to ship your current phone from the date you submit the request.
No, you can also return your phone at any Bell store or original place of purchase. The “good working condition” requirements of the phone and bill credit eligibility will be verified at the store.