Trade-in certificate program FAQs
The Bell Trade-in certificate program allows you to save when you trade in your old phone. With online trade in, the certificate will be applied as a payment (in the form of a bill credit) to your Bell Mobility account within 2-3 billing cycles. With in-store trade in, the certificate must be redeemed in the participating Bell store as full or partial payment for your new phone or accessories as part of the transaction at the time that you trade-in your old phone.
We only accept one trade-in phone per activation or hardware upgrade transaction. At this time, you can only trade-in smartphones online. To trade-in tablets and smartwatches, please visit a Bell store.
With an online trade in, you will receive a certificate for an amount equal to the verified value of your phone, based on its make, model, and condition if such value is greater than $0 as determined by Bell. This certificate amount will be applied as a payment (in the form of a bill credit) on your Bell Mobility account within 2-3 billing cycles.
All trade-ins are final. Once mailed, the phone cannot be returned to you under any circumstance.
Some phones will be deemed as having no value depending on their age and/or condition. If your phone is assessed by Bell as having no value upon receipt, your phone will be recycled through the Bell Blue Box program.
No, you can only trade-in your phone within 30 days of your online activation or hardware upgrade.
The value of a phone diminishes over time, so estimates change frequently. An online estimate lasts for 45 days. If that estimate expires, simply visit a Bell store and ask a representative for assistance. If eligible, you may trade your phone for an in-store credit that can be used towards an accessory purchase.
No. Only the phone, battery and battery cover are required.
Place your phone in the box you receive your new phone in or another suitable box and download the provided shipping label. You must package and ship your phone securely as any damage to the phone while being shipped may impact the final trade-in value. Drop the package off at a Canada Post location.
If you haven't shipped the phone within 45 days of receiving your trade-in estimate, you don't have to do anything; your trade-in estimate will be canceled. Phones that have already been shipped can't be returned.
Before mailing us your old phone, please disable all security features, PINs, swipe and security codes, back up your personal information, remove memory cards, deactivate accounts (i.e. Find My iPhone, Google Activation Lock, Samsung Find My Mobile, Mobile Device Management etc.), reset your phone, and fully charge the battery.
ONLINE PORTAL FAQ FAQs
You'll be asked to answer six questions about your phone’s condition. Your answers are subject to verification by a Bell technician once your phone is received.
If your phone does not meet the “good working condition” requirements, it will not be eligible for return under the Flex program. You will receive an email outlining the final evaluation results and the reasons your device did not qualify.
You will be required to pay the Flex balance amount as it becomes due on your bill. You may trade in your phone for a bill credit within 1–2 billing cycles or have your phone shipped back. You have 14 days from the notification email to confirm.
If your phone is enrolled in a Smart/Phone Care plan, it is exempt from physical requirements and automatically eligible for return.
Before shipping, remove all locks, unlink cloud accounts, and disable PIN, facial recognition, and fingerprint access.
You must pay the Flex Option balance as billed. Once eligibility is confirmed, a credit equal to the charge will be applied within 1–2 billing cycles.
Cancel subscriptions, disable security features, remove accounts, factory reset the device, and fully charge the battery.
You have 45 days to ship your phone after submitting your request.
Bell covers the cost of shipping.
You will receive email updates. Ensure a valid email address is provided.
Yes. You have 30 days from upgrade confirmation to submit your request and 45 additional days to ship your device.
No, you can also return your phone at any Bell store or place of purchase. Device condition and credit eligibility are assessed in-store.